Frequently Asked Questions About the New Online Banking Portal
Freedom First is switching to a new and improved online banking portal on February 5. Why? Well, you asked for some improvements, and we listened.
We wanted to give our members:
- An easy-to-use interface for improved navigation
- Continual updates to keep up with the latest technology
- Improved login security to keep your accounts safe
Here are some Frequently Asked Questions about our new portal.
1. When will I be able to access the new portal?
We are officially switching to our new online banking portal on February 5! If you've already registered in the new site, there's nothing new for you to do. If you haven't, please log into the new portal by February 4 to make the change. Call 540-389-0244 if you need assistance with the new portal.
The original version will not be available after February 4.
2. How is this new portal different?
The new online banking portal has easier navigation, but you can still access the same tools and information from the old portal, such as:
- Account overviews
- Transaction activity
- Secure messages
- Deposit/loan account applications
- Flash Cash applications
Online banking for our business members is not changing.
Also, this new online banking portal will ask our members to enable 2-Factor Authentication for added security, just like on our mobile app. Plus, you will now be able to change your email address, physical address, password, and phone number easily through your app or the new portal.
3. What is 2-Factor Authentication?
2-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA), is an additional security measure to make sure that only you have access to your account.
How? When you log into your online banking from a new or unrecognized device, you will be sent a unique authentication code via SMS (text message), phone call (to your number on file with us), or with the Authy desktop authenticator app. Message and data rates may apply when receiving SMS messages.
By requiring authentication from another device, such as your cell phone, 2FA ensures that someone trying to remotely hack into your account with just a password will be unsuccessful. It is the industry standard to thwart identity theft and fraud.
4. How do I set up 2-Factor Authentication?
Follow the prompts when you first log into the new online banking portal, or on your Freedom First mobile app under the security settings.
If you are still experiencing trouble, call our Contact Center at 540-389-0244 (local) or 866-389-0244 (toll free) for one of our representatives to walk you through the process.
For more general questions about online banking, check our Member Portal for Frequently Asked Questions.
5. Where can I find all my account information in the new portal?
When you login, you are viewing your account dashboard. If you have several accounts with Freedom First, you will see those listed under Accounts. Activity will show you the most recent account activity. Move Money is where you can transfer funds to other Freedom First accounts, members, or pay a bill.
Click on any account on the Dashboard, and you can see in more detail your account information. Account Activity will appear on the left and various actions appear on the right. Transfer allows you to transfer funds within your Freedom First Accounts. Your E-Statements are now available in Documents. Your account number and routing information is found under Details.
6. Will the update affect the mobile app?
No, the new online banking portal will not disrupt the mobile app.